When people hire a law firm, one of the most common concerns they have is communication.
Some clients later realize they mostly speak with a case manager, assistant, or staff member, and they begin to wonder:
These are very reasonable questions.
At a professional law firm, it is normal for a legal team to work together on a case. However, clients should still understand who their lawyer is and who is responsible for their case.
Law firms often have case managers, paralegals, or legal assistants who help manage the day-to-day work involved in a case.
Legal cases can involve a large amount of work, including:
Because of this, many clients will communicate frequently with a case manager who helps keep the case organized and moving forward.
A case manager is not a middle man. They are part of the law firm’s team and work directly with the attorney.
A middle man is very different from a case manager.
A middle man is usually someone who does not work for the law firm, but claims they can help you find a lawyer to handle your case.
A middle man typically:
In many situations, the middle man simply refers your case to a lawyer and may not be involved afterward.
Another important thing to understand is that a middle man often operates as their own independent business or company. Because they are not part of the law firm, they can close their operation at any time or stop responding to clients.
If that happens, the middle man may disappear and leave the client confused about who is actually handling the case.
For this reason, it is very important to make sure that you are signing an agreement directly with a licensed lawyer or law firm, not just with someone who claims they can “find a lawyer” for you.
Even if you first speak with a case manager or assistant, the legal agreement should always be with the lawyer or the law firm.
The lawyer is the person who is legally responsible for your case.
The attorney should:
This is why clients should always confirm that their case is officially handled by a licensed attorney.
While case managers may handle routine communication, clients should still be able to speak with the attorney when necessary.
For example:
A good law firm operates as a team, where the lawyer and staff work together to support the client.
No. While it is normal to communicate with case managers or assistants, you should still know who your lawyer is. Your attorney should be clearly identified in your representation agreement or retainer.
Yes. In many law firms, case managers handle daily communication and administrative work. This helps keep the case organized and allows the lawyer to focus on legal strategy. However, the attorney should still supervise the case and be available when important decisions need to be made.
In many situations, clients may first speak with staff members who help gather information. However, it is important to make sure that the case is officially signed with and handled by a licensed attorney or law firm.
If you feel you cannot communicate with the lawyer or the law firm, it may be helpful to request an update or ask to schedule a call with the attorney. Clear communication is an important part of a professional legal service.
At Perliss Law Firm, we believe clear communication and transparency are essential. Our legal team works closely with clients to ensure they understand their case and feel supported throughout the legal process.
If you have questions about a legal matter, our team is here to help.
📞 Call Perliss Law Firm for a consultation
"I personally was recommended to Sanford Perliss. My situation was dire. After our first meeting I Immediately felt relieved, I knew I was in good hands. He handled the case diligently and with the utmost professionalism. I don't know where I would be without the help of this man. Thank you Sandy, I will recommend you to anybody I know."
"I can’t thank Perliss Law Firm enough for their outstanding representation. I felt confident I was in good hands from the moment I walked into their office. They explained every step of the process regarding my case and made sure I was fully informed about my options. Perliss Law Firm is professional and cares greatly about their clients. Highly recommend!"
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